Frequently Asked Questions

How soon after I place my order does it get dispatched?
- Your order gets dispatched within 48 hours max. Normally much sooner though :)
Which courier companies do you work with?
- Sosyopix Cargo, MNG Cargo and Aras Cargo.
How much is the shipping fee?
- Shipping to all parts of Turkey from Sosyopix is only 6,90 TL.
Will I be charged extra when I choose th Cash on Delivery payment method?
- The courier fee will be added to the flat rate shipping cost of 5,90 TL.
Can I track my order is?
- Sure you can. Visit www.sosyopix.com/myorders page and click on the ‘where’s my order’ button to track.
How long does it take for my order to be delivered after dispatch?
- Orders are delivered within 1-2 business days. (Some regions may differ in terms of delivery. For more information please contact the freight company branch which you can find on the screen after clicking on the ‘where’s my order’ link.)
My package was unable to be delivered, what should I do?
- First to check the status of your order visit www.sosyopix.com/myorders and click on ‘where’s my order’ to get started. This is to see whether your package was in fact delivered however the courier may not have been able to reach anyone at the address. In that case your package would be on hold for you at the local post office. But remember, they’ll only hold it for 3 days tops. Once you’ve checked and you still can’t reach your package, e-mail our customer support team at [email protected]
Will my products get damaged on the way? If so what should I do?
- Our products are shipped in special boxes. Due to all possible problems during transportation, we kindly ask you to make the necessary checks at delivery. In case of any damage, incorrect/ missing product(s), send us an e-mail with your order number.
Do you provide international services?
- Yes, we send packages to countless countries from all over the world. For more info on which countries we provide delivery services to, contact us at [email protected]
Which international freight companies do you work with?
- DHL (Express).
How much does international shipping cost?
- Shipping fees vary depending on the location. For more information contact us at [email protected]
How long does it take to deliver a package to an international country?
- As long as your package encounters no delays at customs, it should take roughly between 3-5 business days to deliver.